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Workflow systems provide the ammunition, but managers have to use it properly to improve productivity, says Glynne Roberts.
Raising people's standards - Part 1 | Part 2
DESPITE AUTOMATION,
many companies have seen little
improvement in staff
productivity or performance in
recent years.
Whether, in the past, staff sat
surrounded by mountains of
forms in the ‘paper factory’, or
now drive highly automated
processes with built-in work-in-progress
reporting systems, the
same factors still lead to severe
losses in staff performance and
cost.
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